MZMuhammad
ZahiruddinConnect
MUHAMMAD
ZAHIRUDDIN

The Hotel People Standard

Managing people, service culture & workplace discipline in Malaysian hotels

Hospitality leadership

The Hotel People Standard

A practical hospitality leadership ebook connecting people management with service consistency, guest experience, employee engagement and hotel performance.

For: Hotel managers, HR leaders, department heads, supervisors and hotel owners in Malaysia.

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Key themes

People managementService cultureManpower planningLeadership

Topics covered

  1. The people standard behind every five-star experience
  2. The hotel workforce in Malaysia
  3. Recruitment and the first 90 days
  4. Training, discipline and the GM-HR-HOD triangle

This ebook is not legal advice and should not be relied upon as a substitute for advice from a qualified legal or industrial relations practitioner.